Refund policy
Return & Refund Policy
At VØIDEX, we aim to provide premium-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return:
The item must be unused, unwashed, and in its original condition.
All original tags and packaging must be intact.
Proof of purchase or order confirmation is required.
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
The following items are not eligible for return or refund:
Sale or discounted items
Customized or made-to-order products
Gift cards
Items damaged due to misuse or improper handling
Exchange Policy
We offer exchanges only for:
Wrong size received
Damaged product
Incorrect item delivered
Exchange requests must be made within 48 hours of delivery with clear photos/videos of the product and packaging.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
Refunds will be processed to the original payment method within 5–10 business days.
Shipping charges are non-refundable unless the error was from our side.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:
Order number
Product images
Unboxing video (recommended)
Failure to provide sufficient proof may result in rejection of the claim.
Cancellation Policy
Orders can only be canceled before they are shipped. Once dispatched, cancellations are not possible.
Return Shipping
Customers are responsible for return shipping costs unless:
The wrong item was sent
The product arrived damaged or defective
We recommend using a trackable shipping service, as we are not responsible for lost return parcels.
Contact Us
For any return, refund, or exchange queries, contact us at:
Email: voidex.india@gmail.com
Brand: VØIDEX
By purchasing from VØIDEX, you agree to this Return & Refund Policy.